I understand that unexpected events might occasionally require cancelling a coaching session. At the same time, when we book an appointment, I am reserving that time slot for you and I’m counting it towards the total number of work hours that week.
Many if not most English coaches require full payment in advance and offer no refund if a client misses a session for any reason. But this is my cancellation policy:
- If you cancel with 1 to 24 hours notice, there is a $20 partial session payment to be paid the same day.
- If you cancel with less than 1 hour notice, there is a $30 partial session payment to be paid the same day.
- If cancellations are a recurring theme, we may not be a good match for English coaching at this time.
This cancellation policy is necessary for me to offer English coaching without increasing my rates to all clients to compensate for cancellations. Thanks for your cooperation.